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Refund Policy

Our refund policy at Long Bay Retreat is as follows:

  • Cancellation: If you cancel your reservation within the specified cancellation period, you may be eligible for a refund. Please refer to your booking confirmation for details on the cancellation policy.

  • Refund Process: Refunds, if applicable, will be processed using the original method of payment. Please allow up to the timeframe specified in your booking confirmation for the refund to appear in your account.

  • Non-Refundable Deposits: Some bookings may require non-refundable deposits. In such cases, the deposit amount will not be refunded if the reservation is canceled.

  • Refunds for Services: Refunds for additional services, such as tours or activities, may be subject to the terms and conditions of the service provider.

  • Refund Exceptions: Long Bay Retreat reserves the right to withhold refunds in cases of breach of our terms and conditions or failure to comply with property rules and regulations.

  • Contact Us: If you have any questions or concerns regarding our refund policy, please contact us:

  • Phone: +1649 232 7633

  • Email: info@lonobayretreat.com

  • Website: Longbayretreat.com